What a nightmare! I just spent the last day trying to hack into my own computer after Windows KB4074588 Update locked me out. Lots of other PCs owners reported missing their peripherals and I was no exception. In fact, having called Microsoft, I was told that I would get a call back from escalated support on March 8th!! That’s 8 days from today. No. I wasn’t going to wait.
My computer just updated yesterday at the end of the day, so I had no idea what I was in for! I was unable to log into my computer after the update ran because my mouse and keyboard would not allow me to click on the opening screen so I could type in my Window’s password.
After hours of trying to hack my own computer, I finally solved this problem and wanted to make it available for anyone who has this same issue. If I could save someone the hours of investigation I spent, then this post is well worth it!
The first and most important thing is to be able to get into your computer at all in order to take advantage of this fix. The best way to do that is to hardboot your computer using the power button and as soon as you see the circles start rolling, then press and hold the power button to turn it off again. Repeat this two more times or until you see a message telling you that your PC is going into Auto Repair Mode. When you finally get a screen with buttons, don’t bother trying all the different options. I tried them all.
I tried the automatic diagnotics to fix the problem. I tried rolling back to an old version. I tried going into safe mode in a variety of ways (which did work by the way when I finally got in, I WAS in safe mode and had to disable THAT!) Trust me NONE of it works.
Find the choice on the screen “Advanced Options,” and click on it. And in the upper right hand corner you will see the command prompt. Open that.
The following instructions will uninstall the update that Windows so kindly place on your computer! You are now going to use DISM to Uninstall Windows KB4074588 Update at the Command Line.
You’ll need to make sure you are at an administrative level at the command prompt. You can check this by typing: CHKDSK at the prompt. If it runs, you are at administrator level. If not, I’m not sure I am able to help you. You will want to google if it is possible to change the command prompt from the command prompt. My guess is no.
But, If you’re running at the administration level you’ll want to enter either one of the following commands, depending on whether your Win10 installation is 32- or 64-bit:
If it is 32-bit: dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16222.214.171.124
If it is 64-bit: dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~162126.96.36.199
If you do not know which you are running, you can try both.
Once that command is completed, you will have removed the trouble-causing update. You then reboot Windows 10 to restore your computer to normal operation (with access to the missing peripherals restored).
I really hope this helps you if you are stuck with that horrible Windows KB4074588 Update.
Happy Problem Solving!
Debbie DuBois, Owner
Compass Marketing Group
Microsoft has issued a technical bulletin at KB4091240 about the keyboard/mouse issue. It is almost identical to what you found out but there are some differences in the 32 bit & 64 bit command prompts from what you posted. I’m NOT picking at what you posted. I have not yet tried the paths specified by either one. Please note that if you have remote access using Team Viewer, the mouse & keyboard work fine for the person remoting into the damaged computer. I am only questioning the paths specified because I know that 1 character wrong or out of place makes a big difference. I am an amateur computer hack & have 23 computers I service by remote. So far, only 2 have been affected by this tragedy. I am trying the above fix today.
The instructions I used here worked for me perfectly but I do not know. I wonder if anything has changed. It’s possible. I appreciate your feedback! Good luck with all those computers!
You will be happy to learn that the command prompt, as you listed it, is the one that worked for me in the only 2 instances I had to use it.. Microsoft’s prompt gave me an error message saying the program was already running & to do this & do that, etc – none of which I was knowledgeable about. I aborted & then pasted in your command prompt & all worked just fine.
In both of my cases, the bad KB4074588 Update reinstalled itself a day later but this time it did not cause a problem as originally. Microsoft has since issued another update “fix” to this that seems to be working in all cases that I know of. Thanks for your responses.
I don’t know what the problem I have with my PC, but issue is same, after updating windows 10, both the mouse and PC are not working. It may this bug which you discussed in your article, I tried for safe mod l, I could see two options there one is ‘see advance repair options’ and another one is ‘restart my pc’
But there also the same problem persists that I could not do anything with my mouse and keyboard.
Even I decided to reinstall windows 07 on the windows 10. I changed boot priority options in BIOS, up to bios settings keyboard works well, but as usual system operates by window10, I could not run CD ROM for installation…
Now what to do….